One Call

Please book via The Care Managers Network for discounted rates! 'ONE CALL' DELIVERS GREAT FEATURES TO MAKE YOUR LIFE EASIER 'INSTANT' Room Phones Within the care home you can have your own phone in your own room. This means that your family and friends will be able to chat to you in a safe and private location. You can talk freely and not be overheard by other residents in the care home. You will feel more independent and secure in the knowledge that those you love are only a phone call away. Phones are easy to use, no small fiddly buttons. A simple phone that is designed just for you. Our Phone service has been designed with the guest, their family and the care home in mind. With a 'One Call Instant' phone service.. There is no need to have a BT Line Installed in the room - The phone just needs a power socket NOT a BT socket. You can leave the care home and take the phone with you. This is beneficial in the unfortunate event of requiring hospital admission. The number will stay the same and you can benefit from the same features, wherever you are. Alternatively if you move, you can choose to leave it for the next resident, with a new number set up in minutes so no risk of wrong numbers! Calls are pre-paid so no anxiety about over usage or fraud – one fixed price, unlimited calls. No surprise bills!

http://www.onecalluk.org

ONE CALL – THE OPPORTUNITY TO PROVIDE ADDITIONAL SERVICES FOR YOUR GUESTS

HOW DO YOU PROMOTE PRIVACY AND DIGNITY?

HOW DO YOU PROVIDE A PERSONALISED SERVICE?

HOW DO YOU SUPPORT INDIVIDUALS TO MAINTAIN RELATIONSHIPS?

HOW DO YOU PROMOTE INDEPENDENCE?

Our services support you to achieve positive outcomes for individuals you support and also help increase your ratings by meeting CQC KEY LINE OF ENQUIRIES.

CARING

C3- How are people’s dignity and independence respected and promoted?

One call easy to use phones, ensure individuals can use their phones independently. The direct phone service within their room enables calls to be private, discreet and confidentiality respected.

SAFE

S1- How do systems, processes and practices safeguard people from abuse?

One Call private phones ensure, individuals can air concerns to families at ease without being overheard.

The pre set numbers ensure only trusted contacts of choice can be contacted. The number is not listed in a directory, therefore unauthorised calls are minimised and inbound telephone number replaced periodically to reduce the risk of abuse by spam selling.

EFFECTIVE

E1- Are people’s needs and choices assessed and care, treatment and support delivered in line with current legislation, standards and evidence based guidelines to achieve effective outcomes

During an initial assessment by the care provider, and through continuous review, the individual can express the importance of maintaining relationships with those that are important to them. One Call can help realise this choice to achieve effective outcomes to the individuals emotional and social well being.

E6- How are people’s individual needs met by the adaptation, design and decoration of premises?

One call phones are personalised for each individual. They are set with 9 set numbers of choice.

E7- is consent to care and treatment always sought in line with legislation?

One Call will source consent prior to adding pre set numbers into the telephone system. The emergency line will contact only those, that the individual has given consent to contact in the event of an emergency.

WELL LED

W1- Is there a clear visions and credible strategy to deliver high-quality-care and support, and promote a positive culture that is person centred, open, inclusive and empowering which achieves good outcomes for people?

W5- How does the service work in partnership with other agencies?

Onecall works in partnership with care providers to provide a person-centred service which empowers individuals.

RESPONSIVE

R1- How do people receive personalised care that is responsive to their needs?

One Call phones are personalised to the needs of the individual. They are easy to use with large buttons, and 9 pre set numbers of choice.

‘One Call’ delivers great features that benefit the care establishment AND those they care for.

‘INSTANT’ Room Phones

Often, when someone needs 24 hour care their family and loved ones want them to be able to call them in a safe and private location. That way their loved one can talk freely and not be overheard by other residents in the care home.

The more elderly can find mobile phones a bit fiddly and can misplace them so their loved ones want them to have a normal ‘desk’ phone that’s easy to use, has no unnecessary features, and that stays in the room!

Our ‘One Call’ Phone delivers exactly what you need
No need to have BT Line Installed -Our phone just needs a power socket NOT a BT socket
Should the resident leave the care home the phone can be retained by the next resident, with a new number set up in minutes so no risk of wrong numbers!
Calls are pre-paid so no anxiety about over usage or fraud – no additional work for the care home either!
AND even better…no set-up costs, instant telephone line!

‘One Number To Ring Them All’ – Quick Family Connection!

Care home staff told us that its can be difficult to contact an individuals family members when there is an urgent need to advise them of an incident. They may have to call multiple numbers, leave voicemail messages and then wait for returned calls. With a ‘One Call’ number all the family members can be called at the same time – first person to answer gets the calls.(with consent prior to input of contact numbers).AND it will not go through to voicemails.